Help & FAQ’s

You can select between two account types: a free-of-charge “Standard” account, or an “Enterprise” account. Both of these accounts give you full ability to transact with Nomad Foods, with the Enterprise account offering some enhanced functionality at an additional cost.

See the Guide below for Further info Standard vs Enterprise SAP Accounts Standard vs Enterprise SAP Accounts

Yes. Nomad is fully committed to our digital transformation. SAP Ariba provides numerous benefits for both our Suppliers and Nomad.

Nomad Foods is transforming the way we work, and as a valued supplier, we want you to join us on this journey. We understand that this decision may take some time, but our aim is to get all of our suppliers onto the SBN.

No. As a supplier, you can always choose a Standard Account to access the core benefits of the SBN, which is free of charge.

Yes, once we go-live in your region, it is mandatory to invoice only through the SBN. This will enable Auto-posting of invoices in our system and ensures on-time payment.

Old POs and invoices should be processed through the existing process. Only new POs that you receive through the SBN after signing up, will be processed through the SBN.

A standard account is free of charge. By joining the SBN, you will be part of the biggest Source-to-Pay network in the world. You will be able to transact electronically with Nomad Foods and thousands of other businesses globally. You can manage POs, invoice us, and participate in our Sourcing tenders. You will also be paid quickly and efficiently!

You will have received a Trading Relationship Request (TRR) or an Interactive PO from us via email. Follow the link on the email to sign up.

If you have received a “Sourcing request” i.e a Request for info/pricing, you can follow the link on the email and sign up.

See the information at the bottom of this page for more information on registration methods

No, you can use an existing account. For information on how to start communicating with us, click here, and refer to the “Additional Settings – Review your relationships” section.

You’ll get an automated email from us with the PO attached as a PDF.

Note that this email will be addressed to the email account you used to set up your SAP Business Network account.

Yes, additional users can be added to the SBN by going to Company Settings>>Users>> Create.

You can find more information by clicking here, under the “Additional Settings – Account Users and Administrator” section.

If there is a buying or procurement function in your company, and you do have an SAP Business Network account, they will probably know.

If you are still unsure, use the “Contact us” form to send us an enquiry.

Note: The administrator (person in your company that has responsibility for your SBN Account) we have on record for you may be incorrect, e.g. no longer working at your company. In such cases, you will need to contact SAP directly and update this data with them.

Follow SAP’s instructions here:
Retrieving a Forgotten Password | SAP Help Portal

Examples of notifications include; New Purchase Orders, unconfirmed Order reminders, Service Entry Sheet status changes (where applicable), Invoice rejection notifications and status changes, Payment Remittance, etc.

Yes, notifications can be sent to up to three email addresses. This can be administered under Company Settings, Notifications, followed by General, Network, Discovery and Sourcing & Contracts.

Please click here and navigate to the section called “Respond to a Purchase Order”

Please click here and navigate to the section called “Invoice your Customer”

Your VAT/GST registration details can be administered from within the Company profile which is accessible under Company Settings, Company Profile, Business ‘tab’ followed by Tax Information.

Contact the buyer or person who placed the order.

Contact the Supplier Support Team using the form on this Contact us page.

If you have been selected as a Supplier in a Sourcing Event (e.g RFP/RFQ/eAuction), you will receive an email invitation from us.

If you have an existing SBN account, you will be able to log in, and view the request under “Proposals and Questionnaires” in your Account.

If you do not have an existing account, you will be directed to a quick sign up to the SBN, before being able to view the Sourcing event details.

Please click here and perform the troubleshooting steps to determine why you cannot find an event in your account.

Please click here and select “Set up a Catalogue” from the dropdown menu, providing details of the catalogue and who would be responsible for setup. Our Supplier Support team will then reach out to you.